Important: if you are requesting technical support, please include the following information:

• Exact details of the issue you are facing, the exact steps you are following, and exactly what is occurring occurring including any error messages (precise details and screenshots where possible)
• Screenshots will be helpful, and in some cases necessary, keeping in mind that we cannot see your computer screen
• Any and all context that may be relevant – please include as much detail as possible

As we are unable to help you without this information, including it from the start will allow us to provide support quickly and effectively without requiring excessive back and forth!